Shipping policy

Shipping Policy

Last Updated: 29/5/2025

At Mad Chemist, we’re committed to delivering your skincare essentials quickly, safely, and reliably. Below are the details of our shipping process:

---

1. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).

• During high-demand periods, processing may take slightly longer. We'll notify you of any delays.

---

2. Shipping Rates & Delivery Times

We offer the following shipping options:

Delivery times are estimates and may vary depending on your location.

---

3. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking link to become active.

---

4. International Shipping

We ship worldwide! However, international customers are responsible for any customs duties, taxes, or import fees charged by their country.

---

5. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery at support@madchemist.co. We’ll do our best to make it right.

---

6. Address Accuracy

Please double-check your shipping details before submitting your order. We are not responsible for orders shipped to incorrectly provided addresses.

---

For any further questions, feel free to reach out at support@madchemist.co. We’re here to help!